To delete an old or duplicate profile, please follow these instructions:
On Android
- Go into the old or duplicate account
- Tap the ⋯ icon on the upper right corner of your screen
- Choose Report [name of the user]
- Select the option This is Me
- Write your comment, for example: “This is my old profile, can you please delete it?”
- Confirm by tapping OK
On iOS
- Go into the old or duplicate account
- Tap the ⋯ icon on the upper right corner of your screen
- Choose Report [name of the user]
- Select This is me and tap Report in the upper-right corner
- Write your comment, for example: “This is my old profile, can you please delete it?”
- Confirm by tapping OK
On Web
- Go into the old or duplicate account
- Click the icon ⋮ right next to the Follow button
- Click Report
- Select This is me
- Write your comment, for example: “This is my old profile, can you please delete it?”
- Confirm by clicking OK
If you cannot find a solution in our FAQ, please write to us at feedback@hornet.com. It is important that you include your Account ID so that we can trace your account. Your Account ID is located on your profile, on the top center of the screen, and begins with the “@” symbol.
